General: The following policies apply for normal purchases and transactions, and describe how business is intended to run. If anything does not run according to plan, please refer to the Specific Policies section.
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We do not accept personal checks.
Handling Fee: We have recently instituted a $1.50 handling fee for all orders. This is a flat rate applied to all orders, regardless of the size of the order, to offset labor costs associated with locating and preparing orders for shipment. As a benefit to our customers, we have reduced the price of most items by removing the incremental handling charges from the prices of our items. The total price of your purchase is based on the costs of the items you buy, the new handling fee, state sales tax (if applicable), and shipping charges.
State Taxes: There is no charge for state sales taxes if you live outside of Florida. State taxes are applied for Florida residences only, since Guitar String Depot is registered in the State of Florida. The current rate, based on our business location is 6.5% for Florida residents only. Florida has a State Sales tax of 6% and some Florida counties have a sales surtax that varies between .05-1.0%. We have included the .05% sales surtax to offset the variance of each county's applicable sales surtax. If you are a Florida resident, please be advised.
Shipping Schedule: All orders received by 12:00 PM on week days are processed the same day. Most orders are shipped the same day or no later than the next morning, except on weekends and holidays. We use UPS, FedEx, and USPS to deliver your order to you.
Product Warranties: Many of our products come with manufacturer's warranties. You may register your product online or by mail with the manufacturer, to activate your warranty. If you have warranty claim, you should coordinate it with Guitar String Depot. We will in turn coordinate with our suppliers and manufacturers to obtain the best resolution for you.
Manufacturers Defects: If a product appears to have a manufacture’s defect, email us for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from us. You have 30 days from the ship date to receive refunds. You must email the refund request to firstname.lastname@example.org (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
Once a return is authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for returning merchandise that does not reach our return department.
4. We will refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Order Cancellation. This policy defines responsibilities and limitation regarding the customer's decision to cancel an order, from the time it is submitted until it is delivered t the customer. Once an order has been submitted to Guitar String Depot, the customer must assume it is being processed in good faith, unless notified otherwise by Guitar String Depot. If Guitar String Depot notifies the customer that the item or items ordered are out of stock or delayed for any reason, the customer may cancel the order, and all charges will be refunded to the customer, prior to shipping. To cancel an order, the customer must notify Guitar String Depot by e-mail or telephone that he wishes to cancel the order, within 72 hours of notification by Guitar String Depot. However, if Guitar String Depot is shipping the order in good faith, the customer will be responsible for returning the shipment. (Shipping status can be verified by UPS Quantum View.) The customer will be refunded an amount equal to the price(s) of the item(s), plus any sales tax incurred, but not the shipping charges for delivery of the order to the customer. The customer is also responsible for returning the order, intact and undamaged, and all related shipping charges.